Contact Wearable’s Exchange and Return Policy
Effective Date: September 1st, 2023
Thank you for choosing Contact Wearables. We’re dedicated to delivering quality products and exceptional customer experiences. To provide you with clear information, we’ve outlined our policies regarding exchanges, subscription adjustments, and warranty coverage.
Exchanges for Defective Products:
- Should you encounter a defect in a purchased product, we facilitate exchanges within 14 days from the date of purchase:
Contact Customer Support:
- Notify our customer service team at Support@ContactWearables.com to report the defect and initiate the exchange process.
Guidance and Instructions:
- Our team will assist you with the required steps and provide comprehensive instructions for the exchange.
- For subscription services, you possess the flexibility to adjust your subscription directly through the app. Support contact isn’t necessary for this purpose. It’s crucial to note that after a payment has been processed for a monthly subscription, refunds or exchanges are unavailable.
We offer an optional warranty plan that covers defects and damage in products. Loss or theft is not covered. In cases where the warranty is purchased, our process is as follows:
- Reach Out to Support: If you believe your product is covered by a purchased warranty, please contact our customer service team at Support@ContactWearables.com to initiate the warranty process.
- Warranty Assessment: Our team will guide you through the necessary steps and collect pertinent information to evaluate the warranty claim.
Please don’t hesitate to contact our customer service team at Support@ContactWearables.com for inquiries or clarifications regarding our exchange, subscription, or warranty policies. Your satisfaction is paramount, and we’re always here to offer assistance whenever needed.